I'm not sure even how to describe this...but something happened today that is sort of indescribable. Perhaps unbelievable. In some circles unrecoverable. But here. Today. It's all OK.
Imagine my wonder when I received an email from a very good friend and major client (in that order I hope) who was informing me (in his usual wit-filled-way) that my most recent podcast/video blog was...well...let's say "amiss." How was it amiss? Apparently (and at this moment a colleague of my friend/major client, was calling on the phone to confirm that the email was, in fact, not a joke, but completely factual. Yes, something was quite wrong with my podcast.
Apparently, as I was learning, following my 90 second video message, the streaming video hosting service (which we were "trying out" on our own stuff before considering it for clients) was slapping a video commercial at the end of my message. And what was the product being promoted in the commercial that played EVERY TIME at the end of my message? Drum roll...and I am not making this up.
Yes, in all it's barely "censored" glory, there were drunk college-aged girls cavorting about...right after I was inviting people to join my company in supporting a new church plant. I'm sorry? Did I get that right? Girls Gone What? Crap! Sorry to say it her in my blog, but there is no other word to express it.
So, what ensued? I'm pleased with my response and thrilled with the response of my team.
1. I made a quick call, reported the problem and within minutes the thing was fixed. (moved to another streaming service).
2. I offered up a quick, clear, self-effacing message to thank the friend/client for letting us know about the problem.
3. spent the afternoon (nervously) laughing as our team and his team traded email jabs and zingers back and forth - testifying to the depth, transparency and quality of these relationships.
4. let my team know that I value them all as professionals, as people who are self-aware and as people sharp enough to learn our own lessons (I have lots of lessons to learn myself) and we extend grace, appreciate wisdom and maintain a good sense of humor!
Oh, I'm sure I'll get lots of mileage out of this story. Glad it happened to us and not to a client. Technology is risky. Trying new vendors is risky. Taking risks is important - it's how we move ahead.
Oh...what a day.